Cyborg Support
Welcome to the Cyborg 3D Gold/Platinum USB/Cyborg 3D Digital Stick II support pages. Here you will find commonly requested files such as game configurations and the latest software, answers to commonly asked questions and step-by-step guides to help you get the most out of your Cyborg 3D Gold USB/Cyborg 3D Digital Stick II.
Q1: When I plug in my controller it installs as an Unknown Device. Why is this?
A1: There could be a few reasons for this. One is if you have Windows 98 Second Edition (SE) and are running an AMD processor with a VIA chipset motherboard. If this is the case then USB devices sometimes won't detect correctly so you can go to the following link for a fix.
http://www.microsoft.com/downloads/release.asp?ReleaseID=12904
It may also be because the controller is actually faulty or if you are plugging it into an external hub then try plugging it directly into a USB port on the computer itself.
Q2: Game Controllers/Gaming Options recognizes that my controller is present but when I click Properties I get the following error message, "An error occurred whilst working with the file c:\windows\system\joy.cpl" What do I do now?
A2: This usually only occurs under Windows 98 and is a fault with a file on your PC called dinput.dll. Please go to the following link for suggestions on how to solve this.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q188106
If the fix outlined in this article does not help then You need to extract the HID.DLL from the Windows '98 Cabs. To copy this file in to the C:WindowsSystem directory and overwrite the existing HID.DLL please follow the instructions below.
1. Place the Windows98 CD in the drive. Now go to Start then Run and where it says 'Open' enter SFC and click OK.
2. Click on 'Extract one file' and enter HID.DLL. Now click the Start button.
3. Where it says 'Restore from' this should be the location of the Windows 98 CD. So If your CD-ROM drive is letter 'Q' it would read 'Q:WIN98. 'Save file in' should read 'c:/windows/system'. After this click on OK
4. Now it will ask you to back up the HID.DLL file. Make a note of the directory if need be and then click on OK, then click yes to create the Folder.
5. Now restart your PC and everything should now be OK.
If that doesn't work then there are only two other fixes that we are aware of.
The first is to reinstall Windows over the top of itself - this would involve no data loss on your hard drive and does seem to fix the fault in the majority of cases.
If that doesn't work then the only other way is to format your PC's hard drive and reinstall Windows completely.
Q3: My Controller isn't working in my game, why is this?
or
My controller is not performing correctly in my game, what's happening?
A3: The first thing to check if the controller isn't working in the game is whether it is working in Game Controllers/Gaming Options in Control Panel. You can do this following the instructions in the General FAQ. If it is working okay in there then we know the controller is okay and problem has to do with the game itself.
First, make sure that the game actually supports game controllers, because some PC games just don't (if you're unsure you should contact the game publisher for more info on this).
Secondly, make sure you have correctly enabled the controller in the game's control options screen - most games have an options screen where you have to set up the controls - if this is a little unclear to you then the best people to contact this are, again, the publisher of the game as they will be more familiar with the game's inner workings.
Thirdly, the game may well need an update to correct an existing problem that the game may have shipped with. Always check the game's website to see if there are any updates for it (typically called Patches).
Q4 : I'm running Windows XP and if I load a profile into my controller I find that my PC crashes and either restarts completely or presents me with a blue error screen. How can I fix this?
A4: You need to download the latest version of the drivers and programming software from this link. This will stop the crashes from occurring.
Q5: I have the original USB version of the Cyborg Stick (not the Gold version), will I be able to use the configuration files on this web site?
A5: The USB version of the Cyborg 3D Stick that came in a green box did not include any programming software but it is fully supported under the SST software that can be obtained from the downloads page. You will then be able to use the configuration files.
Q6: Why do some of my games not recognize the USB version of the Cyborg joystick?
A6: This shouldn't happen with the Gold version of the stick with it's SGE drivers but the original, green-boxed USB Cyborg may have a problem if Windows has installed it and named it as a HID Compliant Game Controller in Game Controllers/Gaming Options. The easiest way around this is to download and install SST from our downloads page.
If the game continues to not recognise the stick then check whether the game supports game controllers at all (you may have to call the publisher of the game to confirm this) and whether you have correctly enabled the stick within the game's control options screen.
If you are running Windows 2000 or XP then some older games do not recognise USB game controllers under these operating systems. Unless the publisher of the game has a fix for this, there is no way around it.
Q7: I didn't get a CD in the box; do I need drivers for your Cyborg 3D USB joystick?
A7: The Cyborg 3D USB joystick is supported by USB drivers provided by Windows. You will need your original Windows CD in order to install your Cyborg USB stick Alternatively you can download our SST software, which improves the driver for the stick as well as providing a programming facility for your stick
