Eclipse Keyboard Assistance
Welcome to the Eclipse Keyboard Assistance page. Here you will find answers to commonly asked questions to help you get the most out of your keyboard.
A1: No CD is needed as the Eclipse Keyboard is a standard USB keyboard. Simply plug it in to the USB port and Windows should detect and install it for you automatically. On some PCs Windows may ask you to insert your Windows CD so that it can finish installing the device:
Window 98 owners
Place the CD in the drive when the installation asks for the Windows CD and click OK. If it says that it can't find the file it needs then try pointing the installation to the D:\Win98 folder on your CD (assuming that your CD drive is the letter D: on your PC).
If you did not receive a Windows CD with your PC when you bought it (which is likely if you bought a OEM brand name make like Dell or Hewlett Packard/Compaq) then try pointing the installer to the C:\Windows\Options\Cabs directory on your PC - this is typically where OEM manufacturers place a copy of the relevant files from the Windows CD for situations like this.
Windows ME owners
Place the CD in the drive when the installation asks for the Windows CD and click OK. If it says that it can't find the file it needs then try pointing the installation to the D:\Win9x folder on your CD (assuming that your CD drive is the letter D: on your PC).
If you did not receive a Windows CD with your PC when you bought it (which is likely if you bought a OEM brand name make like Dell or Hewlett Packard/Compaq) then try pointing the installer to the C:\Windows\Options\Cabs directory on your PC - this is typically where OEM manufacturers place a copy of the relevant files from the Windows CD for situations like this.
Windows 2000 and XP owners
You shouldn't have any issues with installation under Windows 2000 or XP but if it does ask for your Windows CD then you should point it to the D:\i386 directory on the Windows CD (assuming that your CD drive is the letter D: on your PC).
If you did not receive a Windows CD with your PC when you bought it (which is likely if you bought a OEM brand name make like Dell or Hewlett Packard/Compaq) then try pointing the installer to the C:\i386 directory on your PC - this is typically where OEM manufacturers place a copy of the relevant files from the Windows CD for situations like this.
Q2: The volume controls on my keyboard are not working. How do I fix this?
A2: The volume controls depend on a service that is part of Windows so if they're not working correctly then there's a problem with that service. Do the following to fix it:
Click Start>Run, type regedit and click OK
In the Registry Editor click the plus sign next to the following folders in order:
HKEY_Local_Machine
System
CurrentControlSet
Services
Hidserv
Click the actual HidServ folder and then on the right side of the screen double click the symbol next to type. In the small window that comes up change the value data to 20.
Then goto the sub folder underneath Hidserv called Parameters. If ServiceDll isnt there, right click in the right side of the screen, click New> Expandable String Value and call the new item that comes up ServiceDll (that's case sensitive). Then double click the symbol next to that and add the following value data into it %SystemRoot%\System32\hidserv.dll
Close the registry editor and restart and the volume controls should work.
